Refund policy

Return, Refund & Replacement Policy

At Lobby Arbus, we want you to have a smooth shopping experience.
5-Day Return & Replacement Window
You may contact us within 5 days of receiving your order if there is an issue with your product.
Eligible for Replacement
We provide replacement in cases where:
The product arrives damaged.
The product is defective or not functioning properly.
You receive a wrong product.
The product received is materially different from its description.
Please contact us within 5 days of delivery and provide clear photos or videos of the product and packaging when requested.
Replacement Process
After reviewing the issue, we will arrange a replacement where applicable.
Replacement is subject to product availability. If the same product is unavailable, an applicable refund may be provided.
Non-Eligible Returns
A return or replacement will generally not be accepted solely because:
You changed your mind after placing the order.
You no longer want the product.
You did not understand how to use the product, where the product was correctly described and supplied.
This does not limit any rights or remedies available under applicable law.
Refunds
If a refund is approved, it will be processed through the applicable payment method after the required review.
Contact Us
Email: lobbyarbusstore2new@gmail.com
WhatsApp:
https://wa.me/918819944760⁠�
https://wa.me/919644113915⁠�